Impact of IT Outsourcing in the Tertiary Sector Essay

Impact of IT Outsourcing in the Tertiary Sector - Essay sampleThis paper has chosen McDonalds in the United Kingdom as the case study, in order to understand the consequences and impact of IT outsourcing in the tertiary sector, and particularly, McDonalds. The literature recapitulation has indicated that McDonalds has also turned to outsource its IT processes for maintenance of quality service at lower costs. Studies have noted that a seven-year IT outsourcing deal has recently been signed by the fast-food giant, McDonalds. (Morales, pp. 24-25, 2006) The role of a third party is played by Affiliated Computer Services, which will be providing the IT services to McDonalds worth millions of dollars. In specific, IT infrastructure involve and requirements of McDonalds will be fulfilled by the above-mentioned third-party firm by the provision of back-end support, as well as, help desk assistance to McDonalds, particularly, in its operations in the UK region. (Morales, pp. 26-28, 2006) Moreover, a centralized office will be established by the Affiliated Computer Services for the provision of IT support to McDonalds according to the agreement. In the result, swear out of more than eighty-five percent of IT workers of McDonalds will be absorbed by this office, which will result in the lowering of maintenance and administrative costs. McDonalds is also convolute in outsourcing its IT requirements for its farms, in order to fulfill the needs of its millions of customers around the globe. For instance, phone-ordering operations of a local anesthetic franchise of McDonalds in the United Kingdom has been outsourced to a local call center, which has resulted in costs lowering, as well as, quality maintenance of the tasks.